Hartman Earns Excellent Net Promoter Score from Tenants

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Hartman Income REIT Management, Inc. has earned the high-ranking Net Promoter Score (NPS) of 69.3 from its commercial leasing tenants, placing the firm in the top tier of all commercial real estate firms worldwide.

What is NPS?

NPS is a market research tool used to gauge the loyalty of a company’s customers.  Hartman tenants are prompted to complete a voluntary survey that asks respondents to rate their likelihood of recommending the company.

Our excellent NPS score firmly reflects our commitment to deliver top-notch customer service and shows how sincerely we care about the experience our tenants have in our buildings.

Hartman’s NPS Score Ranks Firm 30% Above Industry Average

According to ClearlyRated.com, compared to other top service-oriented businesses, Hartman’s NPS results rank the firm alongside companies such as the The Ritz-Carlton and Southwest Airlines.

“Our team here at Hartman takes customer service very seriously. Different from other commercial real estate firms, we are vertically integrated and manage everything in-house. This has allowed us to stay hyper-focused on our tenant’s needs and maintain a superior white glove service standard. Our desire to provide excellent customer service and be faithful stewards to our tenants is something we are continuously working on. And our NPS score having improved ten points in six months truly shows our commitment. I am so proud of our team.” – Al Hartman, President & CEO of Hartman Income REIT Management, Inc.

Take a look at some of the exceptional feedback from our satisfied tenants:

Energy Plaza

“I’ve rented a lot of office space around San Antonio and I can attest that Hartman has the absolute BEST property management staff and building engineers around!”

Frank Lisenbee
Energy Plaza
San Antonio, TX

Ashford on the Bayou

“The team is very attentive to every need and property is kept nice all the time.”

Ruth Coffman
Ashford on the Bayou
Houston, TX

Regency Square

“The building is well maintained. I feel very secure when entering and leaving. The management is quick to respond to any issue that may occur.”

Carlton Junious
Regency Square
Houston, TX

One Technology

“The timely responses to anything that comes up is always so helpful. It allows me and our team to do what we need to do without worry. The entire team is top notch and outstanding!”

Elva Apodaca
One Technology
San Antonio

Timbercreek

“I have nothing but GREAT experiences since I leased my office! The management goes out of their way to accommodate my needs. Also, they find plenty of ways to show their appreciation to the tenants.”

Bridgette Rubin
Timbercreek Atrium
Houston, TX

Timberway

“The team is first-class. They render superb services and follow-through after. They are also very friendly and courteous.”

Lucy Pieters
Timberway II
Houston, TX

If you are looking to lease office, retail, or industrial space in Houston, Dallas or San Antonio, please contact a Hartman leasing agent for more information.