Silver Star Properties, Inc. has earned the Net Promoter Score (NPS) of 71.2 from its commercial leasing tenants, ranking it as a World Class Firm.
Silver Star’s world class score of 71.2 was achieved through the reception of perfect tenant ratings at 14 of its properties and ranks the firm 41 percentage points higher than all commercial real estate firms worldwide.
What is NPS?
NPS is a market research tool used to gauge the loyalty of a company’s customers. Silver Star Properties tenants are prompted to complete a voluntary survey that asks respondents to rate their likelihood of recommending the company.
Our excellent NPS score firmly reflects our commitment to deliver top-notch customer service and shows how sincerely we care about the experience our tenants have in our buildings.
Silver Star Properties REIT NPS Score Ranks Firm 30% Above Industry Average
According to ClearlyRated.com, compared to other top service-oriented businesses, Silver Star Properties NPS results rank the firm alongside companies such as the The Ritz-Carlton and Southwest Airlines.
Our team at Silver Star Properties REIT takes customer service very seriously. Different from other commercial real estate firms, we are vertically integrated and manage everything in-house. This has allowed us to stay hyper-focused on our tenant’s needs and maintain a superior white glove service standard. Our desire to provide excellent customer service and be faithful stewards to our tenants is something we are continuously working on. Improving our score while also increasing the number of surveys taken is a record in and of itself. Increasing the number of promoters and decreasing detractors while gathering the highest participation rate in our company history is a testament to the level of excellence on which our property managers operate on.
Take a look at some of the exceptional feedback from our satisfied tenants: