Hartman Income REIT Management, Inc. has earned the Net Promoter Score (NPS) of 71.2 from its commercial leasing tenants, ranking it as a World Class Firm.
Hartman’s world class score of 71.2 was achieved through the reception of perfect tenant ratings at 14 of its properties and ranks the firm 41 percentage points higher than all commercial real estate firms worldwide.
What is NPS?
NPS is a market research tool used to gauge the loyalty of a company’s customers. Hartman tenants are prompted to complete a voluntary survey that asks respondents to rate their likelihood of recommending the company.
Our excellent NPS score firmly reflects our commitment to deliver top-notch customer service and shows how sincerely we care about the experience our tenants have in our buildings.
Hartman’s NPS Score Ranks Firm 30% Above Industry Average
According to ClearlyRated.com, compared to other top service-oriented businesses, Hartman’s NPS results rank the firm alongside companies such as the The Ritz-Carlton and Southwest Airlines.
Take a look at some of the exceptional feedback from our satisfied tenants: